This Privacy Policy is a description of how Crisalexstore.com ( the site “we” or “us” ) collects, uses and discloses personal information when you visit use our services or make a purchase from the website.
Collecting personal information
When you visit the website, we collect certain information necessary to process your purchase. For purposes of this privacy policy, “you” and “your” means you as the user of the services, whether your are the customer, website visitor, or another individual whose information we have collected pursuant to this privacy policy.
Please read this privacy policy carefully. By using and accessing any of the services, you agree to the collection, use and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, do not use of access any of the services on this website.
Changes to this private policy.
We may update this private policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the site, update the “last updated” date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the services, we collect information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users and others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our site and use our services. When we use the term “Personal information”, we are referring to the information that identifies, relates to, describes or can be associated with you. The following sections can describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you directly submit to us through our services may include:
-Basic contact details including your name, address, phone number and email.
-Order information including your name, billing address, shipping address, and payment information.
-Account information including your username and password.
-Shopping information including the items you view, put in your cart, or add to your wish list.
-Costumer support information including the information you choose to include in communications with us, for example, when sending a message through the services.
Some features of the services may require you to directly provide us with certain information about your interaction with the services (“usage data”) to do this, we may use cookies, pixels, and similar technologies. Usage data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with our services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
-Companies who support our site and services such as shopify, -Our payment processors, who collect payment information ( Bank account, credit or debit cards information, billing address) to process your payment in order to fulfill your orders and provide you with product and services you have requested, in order to perform our contract with you, including to process your payment, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions to create maintain and otherwise manage your account, to arrange for shipping.
We use your personal information for marketing and promotional purposes such as send marketing and advertising and promotional communications by email, text, message or postal mail and to show you advertising on our site.
Security and fraud prevention
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use our services, you are responsible for keeping your credentials safe. We highly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please change your password and contact us inmediately.
-Communicating with you. We use your personal information to provide you with customer support and improve our services, this is our legitimate interest in order to be responsive, to provide effective services to you, and to mantain our bussines relationship with you.
Cookies
Like many websites, we use cookies on our websites for specific information. We use cookies to power and improve our site and our services, to administer, improve and optimize our services.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the services, including certain features and general functionality, to work incorrectly or no longer be available.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties to legitimate purposes subject to this privacy policy. Such circumstances may include:
Third parties who perform services on our behalf ( e g IT management, payment processing, data analytics, customer support cloud storage, fulfillment and shipping).
-when you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as ship your products or through your use of social media widgets or login integrations, with your consent.
-with our affliates or otherwise withing our corporate group, in our legitimate interest to run a successful business
-in connection with a business transaction such as merger or bankruptcy, to comply with any applicable legal obbligation (including responding to respond to subpoenas, search warrants and similar requests, to enforce any applicable terms of service, and to protect or deffend the services, our rights, and the rights of our users or others.
User generated content
The services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the services, this content will be public and accessible by anyone .
We do not control who will have access to the information that you choose to make available by others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third party websites or links
Our site may provide links or websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy or security policies and other terms and conditions. We do not guarantee and are not responsbile for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third party social networking platforms may also be viewable by other users of the services and/or users of those third party platforms without limitation. Our inclusion of such links does not, by itself, imply any indorsement of the content on such platforms or their owners or operators, except as disclosed on the services.
Childrens data
The services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us by using the contact details set out below to request that it be deleted.
As the effective date of this private policy, we do not have actual knowledge that we “buy” or “sell” (as those terms are defined in applicable law)
personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measures are perfect or inpenetrable, and we cannot guarantee “perfect security”. In addition, any information you send us may not be secure while in transit. We reccomend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute,may apply only in certain circumstances and, in certain cases, may decline your request as permitted by law.
-Right to access/know. You have a right to request access to information that we hold about you, including details relating to the ways which we use and share your information.
-Right to delete. You may have a right to request that we delete the personal information we maintain about you.
-Right to correct. You may have a right to request that we correct innacurate personal information we maintain about you.
-Right of portability. You may have the right to to recieve a copy of personal information we hold about you and request that we transfer it to a third party in certain circumstances and with certain exceptions.
-Right to opt-out of sale or targeted advertising. You may have a right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”as defined in applicable laws. Please note that if you visit our site, with the global privacy control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser that you use to visit the site.
-restriction of processing : you may have the right to ask us to stop or restrict our processing of personal information
-withdrawal of consent: where we rely on consent to process your personal information, you have the right to withdrawal consent.
– Appeal: you may have the right to appeal our decision if we decline to process your request. You can do so by directly replying to our denial.
-Managing communication prefrences: you may opt-out of promotional emails we may send you by unsubscribing. If you opt-out, we may still send you non-promotional emails such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our site or by contacting us using the contact details listed below.
We will not discriminate against you for exercising any of these rights. we may need to collect information from you to verify your identity, such as an email or account information, before providing a substative response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details below. If you are not satisified with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us by using the contact details set out below.
Contact
Should you have any questions about our privacy practices or this private policy or if you would like to practice any of these rights available to you, email us at [email protected] or call us at (656) 999-2469